Tom Flatley, a 25-year veteran of the contract furniture installation field in Chicagoland, has joined Installation Specialists, Inc. (ISI) as operations manager. Tom is the first person to hold the position of operations manager here, a clear reflection of the company's readiness for "someone who can oversee our quote-to-invoice process on a daily basis and create efficiencies to keep us operationally aligned with the amount of business being generated," according to ISI's CEO, Matt Sprenzel.
With a career that spans furniture installation, scheduling and operations management, the Chicago native is well prepared to analyze ISI's current methodologies, develop ways to streamline the processes and procedures and provide leadership for further technology development. Prior to joining ISI, as the operations manager of a competitor installation company, Tom developed and implemented a system for managing the multiple transactions and record types involved in the quote-to-invoice process while providing customers with some of the system's key productivity benefits through an online portal.
"I'm coming to ISI at a point in time when it has an unrivaled work force, a very substantial facility and technology infrastructure, an enviable customer base and unexplored potential for gains in efficiency, productivity and profitability," Tom said. "My great challenge—and I'm tremendously excited by this—is to design the leanest possible process for everything from proposal to invoice, implement that process effectively, and make sure we use information technology to our greatest advantage."
Matt Sprenzel noted, "It's clear that Tom's been on a career path where process is the focus and the goal is efficiency that adds value for the customer. That, in a nutshell, is why we want him here now at ISI. Tom is going to bring a very high level of professionalism to that part of our business and I'm excited to see where he takes us."
After studying at Northern Illinois University for two years, Tom made the key career decision to go into office furniture installation. He completed union carpenter training at Washburn Trade School and immediately started as an apprentice carpenter with a major Chicago-area independent installation company where he rose to journeyman. Seeking greater challenge, he moved to another company where he started as the scheduler and later became the operations manager.
Tom, his wife, Molly, and their three sons live in Chicago. Their love of travel as a family includes an annual summertime excursion to visit Major League Baseball parks. As a result of their recent Labor Day weekend stops in Boston and New York, the park count now stands at 17.