Reducing Risk and Cost in Furniture Installation ProjectsThe way we use information and communication technologies at ISI demonstrates our progressive approach to furniture and facility services and our constant drive to reduce cost and/or risk in our clients' projects.
ISI technology continues to advance as a result of internal analysis and discussion, feedback from clients and vendors, and interaction with fellow members of our best practices peer group, Facilities Services Network.
Our experience has shown that the more we innovate, the more we enhance the customer experience while making our operations more efficient. There's deep satisfaction every time we see that ISI technology is making a client's work day a little easier.
Pushing Critical Information to Your PC and SmartphoneThree of our most popular and effective technology initiatives are ones that put real-time project status information directly into the hands of ISI clients via email. The feedback from our clients' project teams is always very positive. And that's especially true for out-of-market clients and others who have to oversee projects remotely.
Schedule NotificationClients receive a Schedule Notification the day before a new job is to begin. The email provides information critical for effective coordination: the project name and associated PO number, the job site address, the start time and the ISI foreman’s name and cell number.
Daily Progress ReportAt the end of every day for an ongoing job, our foreman sends a Daily Progress Report showing the project completion percentage, the work accomplished and any issues that arose during the day, and the goals for the next day. Photos of the job site appear on page 2.
Signed Work OrderWhen a job is wrapped up, our foreman sends a Signed Work Order, a PDF showing that ISI's work has been completed and approved. The foreman captures the acceptance signature on site using an iPhone equipped with ISI’s mobile OrderWorks app.
An Engine of Productivity in the Office and the FieldOrderWorks®, our custom primary business system, is the technology behind all three of these communication types. OrderWorks automatically generates and sends the Schedule Notification directly from our office. The Daily Progress Report and Signed Work Order are composed and sent from the field using our iPhone-based OrderWorks app, which is connected to the base system.
ISI maintains a tremendous advantage over others in our market thanks to OrderWorks. For example, our five-person sales team produced more than 10,000 proposals with the system’s aid in 2012 alone.
In 2012, we injected OrderWorks efficiency directly into our field operations by equipping more than 65 ISI installers and project managers with iPhone 4S smartphones running our Mobile OrderWorks app. The combination of iPhone and Mobile OrderWorks has brought a tremendous boost to ISI's already high responsiveness and helps us keep clients up to date and projects moving forward like never before. Our staff members routinely exchange work orders, drawings, photographs, daily progress reports and change orders, capture client sign-offs and submit labor hours, all in real time and all while on the go.